top of page


Updated: 31/01/22


Mandatory restriction - Effective Sept. 16 and 20

Membership FAQ's

Will I be charged while the club is closed?
Your membership will remain active. If you wish to place your membership on hold please contact

Note: Memberships that are on hold are considered nonactive. 

I have an annual paid in full membership.
Annual memberships will be extended for the period the club is closed.

Will unused PT sessions be rolled over?

Will club credit and guest passes been extended?
Yes any loyalty vouchers on your account will be extended accordingly.

If you have an urgent membership questions, please email allowing 48 hours for a response.

General Usage & Bookings

When will the club reopen?
The Academy is open! Come in for a class or workout, not comfortable coming in just yet? Not a problem, join our classes via ZOOM. Personal Training and Message is back as well!

Are classes still running?
To ensure you can keep training, we are offering LIVE ZOOM and OUTDOOR classes, and have recently launched our On Demand platform. You can book a LIVE ZOOM and OUTDOOR class by visiting the Mindbody app. 

What do I need to know before coming back?

Things have changed. Please read Our Promise To You before your first visit. 

Online Registration & Virtual Classes

I am not getting any emails?

Click here to get back on our email list.


Making online registration easier for you!

Ready to get back in the club?


  • log into your Mindbody account

  • Sign in with the email you provided The Academy. Book a class under 'Classes' tab.

  • Book a class through our website. Book reservation under 'Join Us' tab.

  • Reservations open one week prior to the booking and remain open until 30 minutes prior to the reservation time.

  • Please provide at least 30 minutes cancellation notice prior to booking time.

  • If you pay for your membership monthly, the Mind Body system will temporarily “restrict” any reservations for after your payment date until your payment goes through for that month. Please ask the front desk to register you manually for those couple of days each month.

Group Fitness

How do I join INSTAGRAM to view The ACADEMY workouts and content? 

Download the INSTAGRAM app on your smart phone and follow @theacademy_yyc

Are live stream Zoom classes with the Academy free?

Our live stream Zoom classes are free for active members or pass holders.

Can anyone participate in the live stream Zoom classes?

Yes. You can drop in or purchase a pass card to participate.


How do I participate in the Academy live stream Zoom classes?

Create a MindBody account if you don’t already have one and click on sign up.  You will be emailed a link to the zoom meeting for the class approximately 30 minutes prior to class. 

What do I need to bring if I am attending a LIVE class at the Academy?

You will need a filled water bottle, mat and a towel as well as indoor shoes. For cycle classes you may also wish to have cycle shoes fitted with SPD mountain bike shimano cleats.

How do I register for a class?

Create a MindBody account if you don’t already have one and click on sign up. 

Why doesn’t my MindBody account seem to allow me access to the Academy onDemand?

The Academy OnDemand is a separate offering to The Academy facility membership. Follow to sign up for a 7 day free trial to access over 90 workout videos with your favorite ACADEMY instructors and classes. Anytime and anywhere.

Why isn’t MindBody allowing me to register for a class? 

There are two possible reasons.

1. Are you using the correct email address?

2. MindBody restricts registration access close to your monthly payment date. If this applies please contact us to register you.

How many people will be allowed in the studio when the Academy is reopen for live classes?

We will be mandated by the Alberta Government and follow their regulations as far as studio capacities. For up to date information opt into receiving email communication from us and please follow us on INSTAGRAM and FaceBook.

What safety precautions have been implemented due to COVID for group fitness at the Academy?

Our staff and users are required to complete a health declaration that they are healthy before using the facility. All group fitness participants are required to register before attending a class. Our group fitness classes have a limited maximum number of participants in order to maintain a social distance of 3 meters. Equipment is cleaned and sanitized between classes.

Personal Training FAQ's

Why would I work with a Personal Trainer?

Working one on one with a Personal Trainer is the most effective way to achieve your goals. They are your personal expert to help you develop the best program with your specific needs in mind.

How do I know what trainer is best for me?

Our “Fitness Coach Request Form” is designed to help us gather important information to help get you set up with the best trainer for your needs. Days and times, male or female, goals, injury history, exercise preferences are just some of the things that help us determine the best trainer to suggest for you. In addition, we offer a Free Strategy session with perspective trainers to make sure you feel they are a right fit for you. Book your FREE Consultation today!


Who books my PT session?
The PT’s are solely responsible for scheduling and will book all sessions based on your combined availability. Once booked you will receive an email confirmation.

Is the cancelation policy still the same?
There is a strict 24 hour cancelation policy. This is especially important right now, to protect the PT’s time and ensure other members can use the time slot if available.


How long will my sessions with my trainer be?

We’ve developed our packaging so that there is a great deal of flexibility to meet each individual’s needs. 30, 45 or 60 minute session packages are available.


With the COVID-19 pandemic, is it safe for me to train in a facility with a trainer?

The ACADEMY has taken every precaution to ensure that our participants are safe when they are in our facility. Physical distancing, modified availability of equipment for physical distancing, equipment drop zones where equipment is sanitized by our team prior to being returned to storage and more. Healthy and safety are our focus so that you can get back to working out!

We also have “virtual” personal training packages available.

bottom of page